This refund policy applies to all digital products and services sold by us (hereinafter referred to as “we” or “us”) via www.gridspotblast.com
1. Nature of Products
The products sold on this website consist of digital content, including but not limited to:
Digital games;
In-game virtual content;
Activation codes or authorization codes;
All products are delivered electronically; no physical goods are shipped, and therefore, there are no tracking numbers or physical return processes involved.
2. Digital Product Delivery Methods
Upon completion of the purchase, digital products will be delivered via one or more of the following methods:
Instant online access;
Downloadable content provided within the user account;
Automatic delivery of download links;
Provision of activation codes or authorization codes;
Delivery to the email address provided by the user.
Most orders are delivered within minutes of successful payment; in exceptional cases, delivery may take up to 24 hours.
3. Important Notice Regarding the 14-Day Right of Withdrawal
In accordance with the UK Consumer Contracts Regulations, the EU Consumer Rights Directive, and applicable laws:
Consumers generally have a 14-day right of withdrawal (cooling-off period) for digital content products.
However:
Once the user expressly consents to the immediate commencement of digital content delivery and acknowledges the loss of the right of withdrawal as a result, the user waives the 14-day right of withdrawal as soon as the digital content is delivered, downloaded, activated, accessed, or used.
By completing the purchase, the user expressly agrees to:
The immediate commencement of digital content delivery;
Our immediate performance of digital services;
The automatic termination of the 14-day right of withdrawal once delivery of the digital content begins;
Not requesting a refund without cause based on personal reasons.
4. Refundable Circumstances
To the extent permitted by applicable law, refunds may be granted in the following situations:
(1) Duplicate Charges
The same order is charged multiple times due to a system error.
(2) Unsuccessful Delivery
The product is not received more than 24 hours after payment, and the issue is verified to be caused by our systems.
(3) Technical Inability to Access
The user is unable to access the purchased content, and our technical team confirms that the issue cannot be reasonably resolved.
(4) Refunds Required by Law
Situations where applicable law explicitly mandates a refund to the consumer. 5. Non-Refundable Situations
Refunds are generally not available in the following cases:
Digital content that has been successfully delivered;
Products that have been downloaded, activated, or used;
Purchases made by mistake, changes of mind, or the product is no longer needed;
Purchase errors resulting from a failure to read product descriptions;
Device incompatibility where system requirements were clearly stated on the product page;
Issues caused by the user’s network, device, or third-party software;
Account restrictions resulting from a violation of the Terms of Service;
Refund requests made after access to the digital product has already been granted.
6. Chargeback Information
Since digital products lack physical delivery confirmation records, initiating a chargeback without prior contact may be treated as a disputed transaction.
If you encounter issues with your order, please contact us first at:
minesweeper@gridspotblast.com
We will make reasonable efforts to assist in resolving the issue.
In cases of suspected fraud, abuse of the refund policy, or malicious chargebacks, we reserve the right to:
Submit order delivery records;
Submit access logs;
Submit account usage records;
Suspend or terminate accounts;
Provide relevant evidence to payment institutions;
…in order to protect our legal rights and interests.
7. Refund Processing Time
If a refund request is approved:
Funds will be returned to the original payment method;
Processing is usually completed within 5 to 10 business days;
The actual time for funds to appear in your account depends on the processing speed of your bank, card issuer, or payment service provider.
8. Contact Us
To request a refund or inquire about an order, please contact us at:
Email: minesweeper@gridspotblast.com
Address: 51 The Drive, Loughton, England, IG10 1HG
User Acknowledgement
By completing your purchase, you acknowledge and agree that:
✓ You are purchasing a digital content product;
✓ The product will be delivered online, either instantly or quickly;
✓ There is no physical shipping or delivery involved;
✓ Once the digital content has been delivered, downloaded, activated, accessed, or used, you waive your statutory 14-day right of withdrawal (no-reason return);
✓ You have read and agreed to this refund policy.